Support

Need help with a Codenexa game or app? Start with the checks below, then contact us with a few details so we can understand the problem.

Before contacting us

• Check whether you are using the latest available version.
• Close and reopen the app, then check available storage.
• Check the product page for platform requirements and known information.
• Before reinstalling or clearing app data, back up anything you want to keep. Those actions can remove local progress, notes and settings.

What to include

• The game or app name and version.
• Your phone model and Android version.
• What you expected and what happened instead.
• Steps to reproduce the issue and a screenshot if useful.

Do not include passwords, payment details or sensitive recordings in a support message.

Downloads and purchase questions

Use the official link on the product page. For store billing or refund requests, follow the store’s support process and include relevant non-sensitive details if you also contact us.

Contact support

Use the email address below, or visit Contact for the currently published contact details. Response times vary; we do not publish a guaranteed response time.